Shipping and delivery conditions

General

We sell and ship to over 150 countries worldwide. In addition, we also offer detailed advice and fitting on site by appointment.

The shipping options, shipping costs and delivery times for the respective countries can be found below (divided into shipping zones). The delivery time is usually always adjusted to the item with the longest delivery time of the order (all items of an order are shipped together).

After a parcel has been sent, the buyer will immediately receive a DHL tracking number via e-mail in order to track the delivery of the ordered goods.

As an alternative to shipping, you always have the option of picking up an order from our shop (please make an appointment with us for pick-up or write down the desired day and time in the comment field of your order).

As soon as an order is ready for pick-up, the seller immediately gets a notification via e-mail.


Shipping and logistics partner

We send our packages and parcels exclusively CO2-neutral and with DHL.


Delivery Times – General Information

If the order is received by 15:00 (03:00 p.m.), the order will usually be processed, packed and shipped on the same day. In any case, the order will be shipped on the following working day at the latest. This means that the goods will be handed over to our logistics partner on the following working day at the latest.

Please note that this does not apply to items with a stated delivery time of 3-6 working days. All items which are marked with a delivery time of 3-6 working days are not directly in stock. We order these items directly from the respective manufacturer after the customer has placed the order. The delivery time from our suppliers (manufacturers) is usually one to a maximum of three working days. As soon as we receive the item(s), we immediately prepare the order for dispatch and send it on its way.

The delivery time for orders with items that have different delivery times are usually sent together. This means that the longer delivery time applies here.

Working days are all days from Monday to Friday (except for German public holidays (official public holidays in the federal state of Baden-Württemberg)).

Digital products such as videos and other multimedia files are free of shipping costs. If there are different delivery times for a product, these are clearly marked.


Delivery times and costs according to shipping zones and countries

Domestic (Germany)

Our company headquarters and our warehouse are in Germany, which is why we have the shortest delivery times and the lowest shipping costs within Germany.

The delivery times within Germany are as stated in the web shop. The delivery time within Germany is either 1 to 3 working days (for items that we have in stock) or 3 to 6 working days for all items that we order directly from the manufacturer.

The shipping costs within Germany have a flat rate of 6.95 euros and are free of charge from an order value of 250.00 euros.


Zone 1 (EU countries)

Zone 1 EU countries include the following countries:
Austria, Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland and the Czech Republic.

The costs for standard shipping have a flat rate of 11.95 euros and the delivery time is usually 3 to 6 working days.

The costs for premium shipping have a flat rate of 19.95 euros and the delivery time is usually 3 working days.


Zone 1 (non-EU countries)

Zone 1 non-EU countries include the following countries:
Liechtenstein and Switzerland.

The costs for standard shipping have a flat rate of 17.95 euros and the delivery time is usually 4 to 6 working days.

The costs for premium shipping have a flat rate of 27.95 euros and the delivery time is usually 2 to 3 working days.


Zone 2 (EU countries and non-EU countries)

Zone 2 EU and non-EU countries include the following countries:
Andorra, United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary and Vatican City.

The costs for standard shipping have a flat rate of 15.95 euros and the delivery time is usually 3 to 6 working days.

The costs for premium shipping have a flat rate of 21.95 euros and the delivery time is usually 2 to 4 working days.


Zone 3 (EU countries)

Zone 3 EU countries include the following countries:
Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal and Romania.

The costs for standard shipping have a flat rate of 16.95 euros and the delivery time is usually 4 to 10 working days (Cyprus = 12 to 26 working days).

The costs for premium shipping have a flat rate of 22.95 euros and the delivery time is usually 3 to 6 working days (Cyprus = 9 to 11 working days).


Zone 3 (non-EU countries)

Zone 3 non-EU countries include the following countries:
Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Moldova, Serbia, Ukraine (currently no shipping to Ukraine) and Belarus (currently no shipping to Belarus).

The costs for standard shipping have a flat rate of 19.95 euros and the delivery time is usually 7 to 16 working days.

The costs for premium shipping have a flat rate of 29.95 euros and the delivery time is usually 4 to 8 working days.


Zone 4 (non-EU countries)

Zone 4 non-EU countries include the following countries:
Egypt, Algeria, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia and Turkey.

The costs for standard shipping have a flat rate of 29.95 euros and the delivery time is usually 8 to 22 working days.

The costs for premium shipping have a flat rate of 44.95 euros and the delivery time is usually 7 to 16 working days.


Zone 5 (non-EU countries)

Zone 5 non-EU countries include the following countries:
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People’s Republic), India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, Ver. Arab Emirates and Vietnam.

The costs for standard shipping have a flat rate of 39.95 euros and the delivery time is usually 8 to 30 working days.

The costs for premium shipping have a flat rate of 69.95 euros and the delivery time is usually 6 to 15 working days.


Zone 6 (non-EU countries)

Zone 6 non-EU countries include the following countries:
Angola, Anguilla, Antigua and Barbuda, Equatorial Guinea, Argentina, Aruba, Ethiopia, Australia, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, Brazil, British Virgin Islands, British Indian Ocean Territory, Burkina Faso, Burundi, Chile, Costa Rica, Curacao, Dem. Republic of Congo, Dominica, Dominican Republic, Djibouti, Ecuador, El Salvador, Ivory Coast, Eritrea, Falkland Islands, Fiji, French Southern and Antarctic Territories, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Cayman Islands, Cameroon, Cape Verde, Kenya, Kiribati, Colombia, Comoros, Congo (Republic), Cuba, Lesotho, Liberia, Madagascar, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Montserrat, Mozambique, Namibia, Nauru, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Palau, Panama, Paraguay, Peru, Pitcairn, Réunion, Rwanda , Saint-Pierre and Miquelon, Solomon Islands, Zambia, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Zimbabwe, Somalia, Saint Christopher and Nevis, Saint Eustatius, Saint Helena, Saint Lucia, Saint Maarten , St. Vincent and Grenadines, South Africa, Sudan, South Sudan, Suriname, Swaziland, Tanzania (Ver. Republic), Togo, Tonga, Trinidad and Tobago, Tristan da Cunha, Chad, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis and Futuna, and the Central African Republic.

The costs for standard shipping have a flat rate of 49.95 euros and the delivery time is usually 10 to 90 working days and more (since the beginning of the Corona Pandemic).

The costs for premium shipping have a flat rate of 79.95 euros and the delivery time is usually 8 to 15 working days.


You still have questions? Contact us!