Shipping and delivery conditions

General

We sell and deliver our items, products and digital goods to all EU member states and Switzerland (except Cyprus). Do you want a delivery to a country that was not mentioned by us or is not listed in the web shop? Then you can contact us personally at any time.

Alternatively, the items paid for or reserved online can also be picked up on site. For a free pick-up on site, the option “pick-up on site” can be selected in the checkout. In addition to the stated prices, we charge a flat shipping fee. From an order value of 250.00 euros, the standard shipping within Germany is free of charge. Physical vouchers, e.g. for our skate school are always free of shipping costs within Germany.

After packages and parcels have been dispatched, the buyer immediately receives a DHL tracking number by e-mail to track the delivery of the ordered goods.

Would you like to pick up the orderd items on site or try on the items yourself in our showroom? Then please make an appointment with us in advance and we will be happy to take the time for detailed and individual advice.

Unless otherwise agreed, the costs of return shipping are to be paid by the buyer. Of course within Germany, the shipping costs of the exchange will be paid by us.

Further information on the amount of the respective shipping costs and delivery times to the individual countries can be found below.


Shipping and logistics partner

We send our packages and parcels exclusively CO2 neutral and with DHL. For deliveries to Switzerland, we reserve the right to send the parcels with Swiss Post AG (Schweizerische Post AG).


Shipping costs and delivery times (by countries)

If the order is received by 9 a.m., it is usually processed, packed and shipped on the same day. In any case, the order will be made available the following day at the latest. The goods will be handed over to our logistics partner at the latest on the next working day. For us, working days are all days from Monday to Saturday (excluding German public holidays (public holidays in the state of Baden-Württemberg)).

  • Germany
    The delivery time within Germany is 1 to 3 working days with the choice of standard shipping, depending on the article, for mail, package and parcel shipments. Depending on the article the deliver time can also be 3 to 6 working days (here also the national holidays are to be observed). The delivery time within Germany with the selection of express delivery is usually, depending on the article, for letter, package and parcel shipments one working day or the specified minimum delivery time (here also the national holidays are to be observed). You can find detailed information in the following paragraphs.

Vouchers are sent by letter and are free of charge for the buyer when choosing standard shipping. For all package and parcel shipments, we charge a flat shipping fee of 6.95 euros for standard shipping, a flat shipping fee of 24.95 euros for express shipping from Monday to Friday and a flat shipping fee of 36.95 euros for express delivery with Saturday delivery. From an order value of 250.00 euros, standard shipping via DHL is free of charge.

Shipments via express delivery usually have a delivery time of one working day. Caution! Despite express delivery, we cannot drop below our minimum delivery time. Example: If you choose a product with a delivery time of 3 to 6 working days, the delivery also requires a delivery time of 3 working days with the selection of “express delivery”! If you choose a product with a delivery time of 1 to 3 working days, the delivery also requires a delivery time of one working day if you select “express delivery”!

Shipments via express delivery without Saturday delivery are usually only delivered between Monday through Friday. Shipments via express delivery with Saturday delivery will be delivered between Monday through Saturday.

Digital products such as Videos and other multimedia files are free of charge for the buyer. If there are different delivery times for a product, these are clearly marked.


  • All EU member states except Germany, Cyprus and selected provinces of Spain
    The delivery time via standard shipping differs depending on the article, letter, package and parcel shipments. The delivery time for all items that are specified with 1 to 3 working days (abroad may vary) is 1 to 3 additional working days (here also the national holidays are to be observed). The delivery time for all items, which are given with 3 to 6 working days (abroad may vary) is also 1 to 3 additional working days (here also the national holidays are to be observed).

Vouchers are sent by letter, for this we charge a flat shipping fee of 4.95 euros for standard shipping. For all package and parcel shipments, we charge a flat shipping fee of 16.95 euros for standard shipping. Digital products such as videos and other multimedia files are free of charge for the buyer. If there are different delivery times for a product, these are clearly marked.


  • Switzerland
    The delivery time to Switzerland via standard shipping differs depending on the article, letter, package and parcel shipments. The delivery time for all items that are specified with 1 to 3 working days (abroad may vary) is 3 to 4 additional working days (the usual national holidays must also be observed here). The delivery time for all items that are specified with 3 to 6 working days (abroad may vary) is 3 to 4 additional working days (here also the national holidays are to be observed).

Vouchers are sent by letter, for this we charge a flat shipping fee of 4.95 euros for standard shipping. For all package and parcel shipments, we charge a flat shipping fee of 29.95 euros for standard shipping. Digital products such as Videos and other multimedia files are free of charge for the buyer. If there are different delivery times for a product, these are clearly marked.


  • Pick up of goods
    Letters, packages and parcels can also be ordered as “collection on site”. With a specified delivery time of 1 to 3 working days, these can be picked up from 10:00 a.m. on the following working day (Monday to Friday) at the latest. In any case, we recommend making an appointment for collection on site. With a specified delivery time of 3 to 6 working days, the ordered or purchased items can be picked up at the earliest 3 working days after receipt of the order. On-site pickups are free of charge and can be paid either in advance or in cash upon pickup. You can find the contact details here.
  • As soon as the ordered goods are ready for collection, you will receive an email from us. From this point at the latest, you can make an appointment with us for collection or trying on.

Of course, the items ordered or already paid for can also be tried on site in our showroom and can be canceled or exchanged if necessary.


You still have questions? Contact us!