You may cancel your order or purchase contract with us within 14 days of receiving your goods.
We also offer an extended return period for Christmas purchases: Any items ordered between November 1 and December 24 can be returned until January 14 of the following year. This allows you to order Christmas gifts early without worrying if they don't fit or aren't quite right.
You can easily submit your cancellation through our website (after signing in with your email address and a one-time verification code), by email, WhatsApp, phone, or by using the contact form below.
Alternatively, you may simply return the item(s) or your entire order within the cancellation period without notifying us in advance. In this case, it is important that the return shipment is handed over to the carrier within the applicable deadline, or that we are informed of the return within that period.
Please inspect and test the ordered products only indoors in your home.
You are only liable for any loss in value if it results from handling the goods beyond what is necessary to establish their nature, characteristics, and proper functioning.
You can find further information about returns, exchanges, and refunds here.